WHAT WE DO
A national leader in ground handling where precision, performance
and our people drive our results.
Australia's Leading Ground Handling Services Provider
WE ARE THE:
G-FORCE
As Australia’s leading ground-handling service, we are the driving force behind the safe and efficient turnaround of aircraft, getting passengers and cargo back in the sky.
We take care of passengers, from check-in to disembarkation. We manage and handle cargo from personal baggage to commercial freight. We specialise in taking care of aircraft, from a boardroom table to tarmac with our Airline Check In Crew, Airside Ground Crew and Aircraft Cabin Presentation Crew.
WE ARE THE:
G-FORCE
As Australia’s leading ground-handling service, we are the driving force behind the safe and efficient turnaround of aircraft, getting passengers and cargo back in the sky.
We take care of passengers, from check-in to disembarkation. We manage and handle cargo from personal baggage to commercial freight. We specialise in taking care of aircraft, from a boardroom table to tarmac with our Airline Check In Crew, Airside Ground Crew and Aircraft Cabin Presentation Crew.
Airports Serviced
Flights Serviced Annually
G-FORCE MEMBERS
PASSENGER
Taking care of passengers, from check-in to disembarkation.
Our Check–In Crew are highly trained professionals who ensure all processes are followed meticulously to deliver an exceptional customer experience.
These include:
- Greeting customers with a smile at Check-In
- Processing customers via the airline Check-In system
- Checking travel documents and international travel requirements
- Preparing and issuing boarding passes and baggage reclaim vouchers
- Boarding aircraft
- Passenger marshalling
- Delays and Disruption management
When our airline partners and their passengers turn up, we are ready.
CARGO
Taking care of cargo, from personal baggage to commercial freight.
Our Airside Ground Crew undergo a rigorous training program which focuses on following Standard Operating Procedures and Oceania’s established turn model to ensure we maintain a safe and compliant operation for our airline customers and their clients.
Airside Ground Crew are responsible for:
- Baggage and freight handling
- Loading and unloading aircraft
- Aircraft receipt and dispatch
- Aircraft towing, pushback and aircraft positioning
- Communicating with Flight Crew and Air Traffic Control
- Operating and driving aircraft service equipment
- Using two-way radios, baggage scanners and other IT equipment
- Record keeping and documentation
Each and every day, we turn up ready to execute every process with precision, knowing that the safe and efficient turnaround of every aircraft is of utmost importance.
AIRCRAFT
Taking care of aircraft, from boardroom table to tarmac.
Our Cabin Presentation Crew are meticulous and experienced in a variety of cabin cleans with different requirements. These include last minute spot cleans for spills, efficient turnaround cleans (where there is a limited amount of time between aircraft arrival and departure) to full end of day termination deep cleans to fully prepare the aircraft for the new passengers the following day. The crew have very high standards which ensure we always meet or exceed aircraft cleaning requirements.
We are committed to being the best provider of
ground handling services by exceeding our customers’ expectations through the professional delivery of first-class, safe and compliant solutions.
PROUDLY SERVICING
TRUSTED BY AUSTRALIA'S AIRLINES
I wanted to pass on my huge thank you to the entire SYD team today in the handling of a cancelled flight, both above and below the wing. Everyone worked so well together, were adaptable and willing to assist & understand what was needed.
I would like to pass on special recommendation for your staff whose service delivery was outstanding. Andrea at the check in counter & at boarding really made you feel relaxed and taken care of right from the get go. With her cheerful and personable cheerful nature, she makes you feel at home even before you board.
Thank you on behalf of Virgin Australia for yours and the Team's support last Friday night and then again on Saturday morning in making sure the Aircraft was cleaned before departure. Even though the flight was late due to unforseen circumstances the team moved mountains to ensure an on-time departure
